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Delete Your Account & Data

How to request permanent deletion of your Prozari account and the data associated with it — what gets erased, what is retained, and for how long.

Last updated: April 2026

Overview

Prozari is a project-management application operated by Right Pitch Nigeria Limited. This page explains how you, as a Prozari user, can request that your account and its associated data be permanently deleted, in line with our Privacy Policy and the Nigeria Data Protection Regulation (NDPR).

Account deletion is permanent and irreversible. Once completed, your profile and the data described below cannot be recovered. If you only want to step away temporarily, simply sign out instead.

How to request deletion

You can delete your account yourself from within the app, or by emailing us.

Option A — In the Prozari mobile app

Open your Profile

Launch the Prozari app and tap the Profile tab (bottom-right).

Go to the Danger zone

Scroll to the Danger zone section and tap Delete account.

Confirm

Read the warning and tap Delete forever. Your account is deleted and you are signed out immediately.

Option B — In the Prozari web app

Open Settings

Sign in at app.prozari.com and go to Settings → Account.

Choose Delete Account

Select Delete Account, re-authenticate when prompted, and confirm that deletion is permanent.

Option C — By email

Email us from your account address

Send a request to support@rightpitch.ng from the email address associated with your Prozari account, with the subject “Delete my account”. We verify ownership of the address before processing and action the request within 30 days.

Data that is deleted

When your deletion request is confirmed, we permanently erase the following personal data from our live systems:

  • Your account profile — name, email address, and profile photo
  • Your login credentials (your bcrypt-hashed password and any linked Google sign-in)
  • Every workspace you own, together with all of its content: boards, lists, task cards, checklists, comments, file attachments, sprints, releases, labels, and activity history
  • Your subscription and billing preferences for workspaces you own
  • Your notifications, task assignments, mentions, and referral records
  • Your membership in workspaces owned by other people (you are removed from them)

Data that is retained (and for how long)

A limited amount of data is kept after deletion, either because it belongs to other users or because Nigerian law requires us to retain it:

  • Content in workspaces you do not own: tasks, comments, or files you contributed to a workspace owned by someone else remain with that workspace, because that data belongs to the workspace owner and other members. It is no longer associated with your deleted profile.
  • Billing & transaction records — up to 7 years: invoices and payment references are retained as required by Nigerian financial regulations (FIRS Act), after which they are securely destroyed. Full card numbers are never stored.
  • Security & audit logs — 90 days: IP addresses and access logs kept for fraud and abuse prevention are automatically deleted after 90 days.
  • Encrypted backups — up to 30 days: residual copies of your data may persist in routine encrypted backups and are overwritten within 30 days, after which the data is gone entirely.

Deletion timeline

Immediate, then fully purged within 30 days. In-app and web deletions remove your account and its data from our live systems immediately. Email requests are actioned within 30 days. In all cases, any residual copies in encrypted backups are purged within 30 days, except for the legally-mandated billing records noted above.

If you are the sole administrator of a workspace that still has other active members, we will notify those members and allow 14 days for them to elect a new administrator before that workspace is permanently deleted.

Questions or help

If you have any difficulty deleting your account, or questions about what happens to your data, contact us and we will help:

Need help deleting your account?

Email us from your account address and we’ll take care of it.

support@rightpitch.ng